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Privacy Policy

Effective Date: 21/07/2024

Welcome to Juvenescent Company Ltd. We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that we receive through the Site.

 Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal Information: When you make a purchase, create an account, or subscribe to our newsletter, we may collect personal information such as your name, email address, shipping address, and payment information.
  • Automatically Collected Information: We automatically receive certain types of information when you interact with our website, such as your IP address, browser type, referring/exit pages, and operating system.
  • Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website, analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base as a whole.
How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders and provide you with the products and services you request.
  • To communicate with you, including sending order confirmations, shipment notifications, and information about promotional offers.
  • To improve our website and enhance your user experience.
  • To comply with legal obligations and protect our rights.
Sharing of Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

 Your Rights

You have the right to:

  • Access your personal information and request a copy of the information we have about you.
  • Correct any inaccuracies in your personal information.
  • Request the deletion of your personal information, subject to certain exceptions provided by law.
  • Opt-out of receiving marketing communications from us.
Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this page for the latest information on our privacy practices.



Returns  

We accept returns within 14 days of the original purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.   Then we would proceed to give you a refund for your order, or you can exchange it.

Refunds  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund via bank transfer. The timing of the refund can vary based on your bank.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Return Shipping

To return your product, send it back to:

"TTPost Building Piarco"

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Exchanges 

We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, contact us at 1-868-325-2270 and send your item to: "TTPost Building Piarco."